Support Ticket Summary Bot
For teams that need quick support context handoff in chat. The Coze bot accepts ticket text and returns a structured escalation summary.
Last checked
2026-06-10
Compatibility
Needs pre-launch retest
Running cost
About CNY 0-50, depending on conversations and model choice
Setup time
20-40 minutes
What the workflow does
- 1Paste support conversation or ticket link
- 2Extract issue, state, and sentiment
- 3Decide whether escalation is needed
- 4Generate a handoff summary
Required credentials
- - Coze 账号
- - 可选工单系统 Webhook
Key nodes
Chat InputWorkflowLLM SummaryConditionReply
Import and testing steps
- Create a Coze bot.
- Configure workflow fields.
- Test with historical tickets.
Avoid entering IDs, payment proofs, and other sensitive personal information.
Sources and maintenance scope
FlowHub cites official documentation and public platform pages for import formats, capability boundaries, and maintenance notes. Template files still need separate test records before launch.