Pre-sales FAQ Knowledge-base Assistant
Useful for teams whose support volume is rising before they have a full ticketing stack. The template separates retrieval, answer generation, handoff, and summary logic.
Last checked
2026-06-10
Compatibility
Validation recorded
Running cost
About CNY 0-80, depending on retrieval and model usage
Setup time
25-45 minutes
What the workflow does
- 1Import FAQ docs
- 2Configure citations and confidence rules
- 3Collect contact details when handoff is needed
- 4Review missed questions regularly
Required credentials
- - Dify 工作区
- - LLM Provider Key
- - FAQ 文档或知识库文件
Key nodes
StartKnowledge RetrievalLLMIF/ELSEAnswerHuman Handoff
Import and testing steps
- Create a Dify app and import or rebuild the DSL.
- Replace knowledge-base and model settings.
- Test with 10 real FAQ examples.
The free template includes node design, prompts, and test cases; DSL fields need version checks before launch.
Sources and maintenance scope
FlowHub cites official documentation and public platform pages for import formats, capability boundaries, and maintenance notes. Template files still need separate test records before launch.